Terms of Service

Effective date: August 10, 2026

1. Acceptance, eligibility & operator

AIRR ("we", "us", or "our") is operated by Chenghuan Gongying (Guangzhou) E-commerce Co., Ltd., a company incorporated under the laws of the People's Republic of China. Registered address: Room 301-H979, Building 12, No. 804 Tianyuan Road, Tianhe District, Guangzhou, China. See Company Information.

These Terms of Service ("Terms") govern your access to and use of the AIRR service on airrapp.com (the "Service"), including the AI Companion Letter and related digital attachments.

By creating an account, completing a purchase, or using the Service, you confirm that you have the legal capacity to enter into a contract. If you are under the age of majority where you live, a parent or guardian must agree to these Terms on your behalf. Before you buy paid content, you must also accept these Terms and the Refund Policy. If you do not agree, do not use the Service or pay.

2. Service description & digital delivery

AIRR provides one-time digital content generation software. After payment, you receive one questionnaire-and-generation entitlement. When you finish the questionnaire and start generation, our systems create a personalized AI Companion Letter and deep attachments and deliver them digitally on the website.

Paid AI Companion Letter, deep attachments matched to your mid-calibration choices, and two add-information regenerations within the same order (as shown at checkout and on Pricing).
No physical shipping and no human consulting, coaching, tutoring, or professional advisory service.

Content is AI-generated for self-assessment and information reference only. It is not medical, financial, legal, employment, or other professional advice. Output may be inaccurate or incomplete and should not be the sole basis for an important decision.

3. Accounts & security

On airrapp.com you sign in with an email address and a one-time passcode we send to that address. You agree to:

Provide an accurate email address that you control;
Keep your sign-in credentials and device access secure;
Tell us promptly at support@airrapp.com if you suspect unauthorized use of your account.

You are responsible for activity under your account unless you can show the activity resulted from our systems failure or unauthorized access that you reported without delay.

4. Acceptable use, enforcement & termination

You may use the Service only for lawful personal (or authorized business) purposes that comply with these Terms.

You agree not to:

Use the Service for any unlawful, fraudulent, harassing, abusive, or rights-infringing purpose;
Submit or generate content that is illegal, deceptive, hateful, violently extreme, child-unsafe, impersonating, or otherwise prohibited;
Present AI output as the work of a licensed professional (for example, a doctor, lawyer, or financial adviser);
Bypass security controls, reverse-engineer the Service, scrape at scale, or disrupt normal operation;
Resell access to the Service, or use inputs or outputs to train, fine-tune, distill, or benchmark competing AI or machine-learning models;
Engage in refund fraud, chargeback abuse, false identity, or other attempts to evade payment or risk controls.

If you breach these Terms or create a security, legal, or payment risk, we may take proportionate action, including a warning, feature restriction, account suspend, account terminate, and revoke access to the Service or unpaid digital entitlements. We may act immediately where needed for security or legal compliance; in other cases we will try to explain the reason. You may appeal by emailing support@airrapp.com.

If we stop the Service for a reason that is not your breach, unused paid generation entitlements are handled under the Refund Policy. If we close an account because of your breach or fraud, refunds follow that Policy, the rules of the applicable Merchant of Record, and rights that law does not allow us to waive. We do not claim a right to keep every payment in every case.

You may ask us to close your account by emailing support@airrapp.com.

5. Fees, billing & payment

The current standard price for one AI Companion Letter generation entitlement is $8.99 USD (one-time). See Pricing for what is included. Final product, price, taxes, currency, and total are confirmed on the checkout page you use; if they differ from this page, the checkout page controls.

No subscription. No recurring billing. No automatic renewal. Completing checkout authorizes a single charge for the amount shown, including any applicable taxes added at checkout.

Payment grants one questionnaire-and-generation entitlement. It does not purchase ongoing human service or a recurring plan.

Card payments are processed by Waffo Pancake, the online reseller / Merchant of Record for airrapp.com. We do not receive or store your full credit-card number. Waffo Pancake handles payment processing, tax collection where applicable, receipts, and order-related payment inquiries.

If you believe a charge is wrong, contact support@airrapp.com before opening a bank or card dispute when you can. We aim to acknowledge billing disputes within 2 business days and to resolve confirmed billing errors within 5 business days, excluding the time needed by the payment processor or your card issuer to post a correction.

6. Refunds & billing disputes

Refunds are not refused in all cases. They depend on actual use, delivery, the applicable Merchant of Record, and the law. Full rules are in the Refund Policy. In short:

Priority review or refund paths include duplicate charges, payment without the promised entitlement, repeated generation failure caused by our systems or model service, and cases where applicable law requires a remedy.
Unused or lightly used orders may qualify for a full refund under the Refund Policy. Orders that have started generation, delivered content, or used substantial AI writing assistance are reviewed case by case and may receive a full refund, a partial refund, or a written decline.
For one-time orders, a refund ticket must be opened within 14 days of payment. That window is for filing a request; it does not mean automatic approval.
Orders are processed by Waffo Pancake under this Refund Policy and Waffo's refund process.
Approved refunds return through the original payment method. Processor posting commonly takes another 5–10 business days.
Account closure for breach or fraud does not create an automatic refund. Statutory consumer rights remain available where they apply.

For EU/EEA and UK consumers, digital-content withdrawal rights are described in the Refund Policy. Those rights are lost only when the legal conditions for express consent, acknowledgement of consequences, and any required confirmation on a durable medium are met. A payment receipt alone does not prove that every condition was satisfied.

7. AI content, user input & intellectual property

Code, UI, questionnaire systems, brand assets, and AI prompt systems belong to AIRR or our licensors. Content you purchase is for your personal, non-commercial reference unless we agree otherwise in writing. You may not resell it or use it to train other AI models without our written consent.

You keep ownership of the answers and free-form text you submit. You grant us the limited license needed to generate and deliver your order. We do not use your content to train any AI model — see the Privacy Policy.

The Service may rely on third-party AI model providers. Performance and availability can depend on those providers. You should review AI output before relying on it.

8. Privacy & third-party providers

Your use of the Service is also governed by our Privacy Policy. Payment card data is handled by Waffo Pancake (Merchant of Record). Hosting, email, and AI inference providers are described in the Privacy Policy.

9. Disclaimer

Important: To the extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not warrant that AI output will be accurate, complete, timely, or fit for a particular purpose, or that the Service will be uninterrupted or error-free.

AI-generated content is for self-assessment and information reference only. It is not medical, financial, legal, employment, investment, or other professional advice. For important decisions, verify the output yourself and consult a qualified professional. Third-party models and infrastructure can affect availability and quality.

10. Service availability & changes

We may suspend or adjust the Service for maintenance, upgrades, compliance, or events outside our reasonable control. We will try to give advance notice of planned downtime longer than 24 hours. Changes will not retroactively reduce a paid order's entitlement. If we cannot fulfil an order, we will handle it under applicable law and the Refund Policy.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages. Our total liability for claims arising out of the Service is limited to the total amount you paid us for the Service in the 12 months before the claim arose.

Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, personal injury, unlawful personal-data processing, misleading representations, or any liability that cannot legally be excluded or limited. These Terms do not reduce mandatory consumer remedies for faulty digital content, non-performance, or similar rights where they apply.

12. Governing law & dispute resolution

These Terms are governed by the laws of the People's Republic of China, without prejudice to mandatory consumer-protection rules that cannot be waived by agreement.

Before starting formal proceedings, contact support@airrapp.com and try to resolve the dispute in good faith. If that fails, and to the extent permitted by law, proceedings may be brought before a court with jurisdiction at the operator's registered place in Guangzhou, People's Republic of China.

If the mandatory consumer-protection laws or venue rights of your country of residence cannot be waived by contract, those rights remain available to you.

13. Changes, severability & entire agreement

We may update these Terms when the Service or applicable law changes. The effective date will be shown on this page, and material changes will be announced prominently. Where fresh consent is legally required, we will ask for it. Updates do not retroactively reduce paid-order rights.

If a provision is held invalid, the remaining provisions stay in effect. These Terms, the Refund Policy, and the Privacy Policy form the agreement between you and us for the Service. They replace prior inconsistent statements about the same subject, except as required by law.

14. Contact

Email support@airrapp.com or visit Contact.