Refund Policy

Effective date: August 10, 2026

Payment first grants the right to complete the questionnaire and generate content. The AI Companion Letter and attachments are created only after you complete the questionnaire and start generation. Waffo Pancake is the online reseller / Merchant of Record for airrapp.com orders. Refunds depend on actual use, delivery, Waffo Pancake rules, and applicable law.

1. Priority refund cases

A duplicate charge;
Payment succeeded but the promised entitlement was not issued;
Generation repeatedly failed because of our systems or model service;
Any other case where applicable law requires a refund or remedy.

For an unauthorised payment, contact us promptly and use the official security process of the Merchant of Record named on your receipt or of your card issuer. Tell us if you have already opened a payment dispute so that the same amount is not refunded twice.

2. Unused and used orders

Where the checkout supports in-account refunds, an order that has not generated a letter and has used fewer than five AI writing-assistance actions may be refunded automatically to the original payment method. Generated, substantially used, or partially refunded orders may require manual review. We consider content delivered, actual use, technical responsibility, and the information you provide. A review may result in a full refund, a partial refund, or a written reason for declining the request.

3. Request window

Waffo Pancake one-time orders: open a refund ticket within 14 days of payment via your order page or email support@airrapp.com. That filing window does not mean automatic approval.
Mandatory consumer rights under applicable law take priority over these administrative windows.

4. EU and UK withdrawal rights

EU/EEA consumers: a distance contract normally carries a 14-day withdrawal right. For digital content not supplied on a tangible medium, that right may be lost only after supply begins with your prior express consent, your acknowledgement of the consequence, and confirmation on a durable medium as required by applicable law.

UK consumers: similar rules apply under the Consumer Contracts Regulations 2013. Digital supply must not begin during the cancellation period without express consent and acknowledgement that the cancellation right will be lost.

If those legal conditions were not met, this policy does not remove your statutory withdrawal right. A payment receipt alone is not represented as proof that every required condition has been satisfied.

5. How to request a refund

Use the refund action under your order where available. Otherwise email support@airrapp.com with your order or receipt ID, payment date, amount, and a short explanation. Screenshots are optional unless needed to identify a technical problem.

6. Method and timing

Approved refunds are returned through the original payment path used at checkout. Manual reviews usually take 1–3 business days. Processor handling commonly takes another 5–10 business days; final posting depends on the Merchant of Record or your card issuer. We will never ask for your banking password or a private payment QR code.

7. Breach, fraud, and statutory rights

If an account is closed for breach of the Terms of Service, refund fraud, or similar abuse, we may decline a discretionary refund. That does not remove mandatory consumer rights that cannot be waived by contract.

If you disagree with a decision, reply with additional information or use the complaint, alternative-dispute-resolution, card-dispute, regulator, or court process available in your country. This policy does not limit mandatory rights relating to faulty digital content, non-performance, misleading statements, or unlawful data processing.